Service Quality Survey – plus90travel.com

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Service Quality Feedback Form
Your feedback helps us improve and provide better experiences for future groups. Thank you for your time.

Group Name / Reference Code: 6781 - IBEX Travel Dates: 9-13 April 2025

Company Name: *

Contact Person: *

Communication before arrival *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Airport meet & greet service *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Hotel check-in and accommodation *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Transportation (buses, drivers, etc.) *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Guide performance *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Meals and restaurant arrangements *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Event/meeting/gala arrangements *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Flexibility in handling last-minute requests *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Responsiveness of our team during the trip *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

Overall group satisfaction *

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Please rate the following on a scale from 1 to 5 (1 = Very Poor, 5 = Excellent):

What were the strongest aspects of the service provided? *

Open Questions

Were there any issues or challenges faced during the group’s stay? *

Open Questions

Do you have any suggestions for improvement? *

Open Questions

Would you recommend us to your colleagues or clients in future projects?

Yes
No
I am undecided

Open Questions

Additional Comments

Please feel free to share any other feedback or insights

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